Anything about your pet! All we need is a photo — no long descriptions or complicated forms required. Sounds unbelievable? Just try it and see. We take every question seriously and always respond with care, clarity, and high-quality insights.

At this time, we are not able to assist with missing pet cases.

We can respond to questions related to your pet’s health and well-being, but please note: we do not provide medical diagnoses or treatment advice. For medical concerns, always consult a licensed veterinarian.

In rare cases, if we’re unable to receive enough information to respond to your question, we may not be able to provide an answer.

In all such cases, you will receive a full refund and your order will be closed.

This is just how we're wired. Some say it’s like how Rain Man could sense numbers others couldn’t. We don’t “read minds” — instead, we intuitively feel the emotional and mental state of animals through their energy, silent signals, etc. It’s a quiet, respectful kind of communication, built on empathy rather than words.

Within 48 hours after your payment is confirmed, you'll receive an email at the address you provided when placing your order (a valid email address is required). Your answer will be attached as a PDF file, ready for you to download and read at your convenience.